Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental, and behavioral health through our 22 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 81,500 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Flagler, Divide, Limon, and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay): $104,618 to $151,696/annually, based on experience.

Summary of Benefits:

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program

https://www.peakvista.org/resources/benefits-summary

Job Summary: The Senior Director of Ambulatory Clinical Operations manages, coordinates, and collaborates strategic and operational responsibilities for multiple health centers. Responsible for financial and organizational stewardship, ensuring the health centers’ ambulatory clinical operations meet organizational initiatives and performance goals. Directs the design and implementation of effective programs for supervisory/administrative structures; provides analytical and operational support; defines and implements new performance assessment and management systems; develops recommendations to improve health center performance and recommends action steps to address issues. Maintains knowledge of and assures health center compliance with all Peak Vista policies and procedures and applicable regulatory requirements and accreditation standards.

Essential Duties and Responsibilities

• Responsible for the oversight of day-to-day operations, financial stewardship, and strategic alignment of all health centers within the Senior Leadership DYAD assignment
• Effectively engages in the DYAD leadership model to ensure alignment with organizational goals and objectives, and accountability of DYAD shared responsibilities and goals.
• Develops local health center leadership teams to increase business acumen, stewardship, and accountability.
• Promotes and participates in the development of team-based care to ensure all delivery platforms support a patient-centric approach.
• Participates in health center and organizational strategic planning and execution at the Senior Leadership level incorporating operational, financial, and relational concepts.
• Monitors health center staffing model to ensure appropriate support for day-to-day operations, while ensuring competent, trained staff meet job requirements and work at the top of their scope.
• Supports the hiring, orientation, training process and ongoing support for applicable direct reports, to include time and attendance, and professional development.
• Shares expertise, and liaisons with other organizational entities, and represents Peak Vista with community partners in support of organizational objectives, goals and strategic pillars.
• Possesses the knowledge of key operating systems within the dental health centers, and integrates technologies for further improvement of the delivery of care.
• Collaborates with Compliance and Nursing for clinical risk needs and patient advocacy.
• Assists clinical leadership with vetting on clinically related projects; including but not limited to new clinic site startups and reviewing new grant proposals and maintaining compliance of current
• Ensures patient and employee safety, and satisfaction, while addressing patient and staff concerns and critical organizational reporting, in a timely manner, in support of the provider-patient relationship.
• Possesses strong interpersonal and professional communication skills and abilities in conjunction with high emotional intelligence.
• Ability to make decisions and set priorities based on patient needs and organizational priorities, aligned with senior leadership.
• Promotes and demonstrates the mission, vision, and Core Values of Peak Vista
• Develops and maintains good working relationships with all departments, the management team, dental staff, and leadership.
• Embraces cultural diversity amongst ourselves and our community.
• Responsible for the human, financial, and material resources as well as data and information entrusted to us.
• Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements.
• Travel required to meet the needs of the organization.
• All other duties as assigned.

Supervision Exercised:

If applicable, Director of Ambulatory Clinical Operations, Practice Managers, Site Supervisors, Coordinator(s) of Clinical Operations, Reception Supervisor(s), and designated staff.

Demonstrates strong leadership skills, knowledge and abilities. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensures that the appropriate personnel meet all job required competencies

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spanish bilingual preferred.

Education/Experience:

Education: Bachelor’s degree in health-related field or business required. Master’s in health-related field or business preferred.

Work Experience: Minimum of 7-10 years of healthcare experience required, preferably in an ambulatory care setting; 7 years of leadership experience providing direct supervision required.

Computer Skills: To perform this job successfully, an individual should have basic computer knowledge, experience with use of electronic health records, internet, database software, and keyboard skills.

Certificates and Licenses: Colorado Driver's License and insurance as required by state law.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level Three. See Exposure Control Plan for details.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 20 pounds. While performing the duties of this job, the employee is frequently required to stand and walk. The employee is occasionally required to sit.

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace and an Equal Opportunity Employer.

**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com