Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental, and behavioral health through our 22 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 81,500 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Flagler, Divide, Limon, and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay): $23.13 to $28.70 hourly/based on experience.

Summary of Benefits:

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program

https://www.peakvista.org/resources/benefits-summary

Job Summary: Provides technical support services for software applications, specifically the Electronic Health Record (EHR), Practice Management System (PMS) and associated applications. This includes customer service, workflow optimization and configuration, software training, testing, and installation of applications and upgrades, data integrity checks, and ongoing system maintenance. This position works closely with a technical support team, subject matter experts, and end users in a supportive technical role for regular system usage, special projects, and organizational initiatives. This position supports multiple training sessions during orientation for all new hires at Peak Vista.

Essential Duties and Responsibilities:

• Provides on-demand, friendly, and thorough customer service to application users and trainees.
• Works directly with the Clinical Informatics team to serve as an advocate for Health Informatics, support, and training across multiple departments; serves as the interface between clinical, operations and application support.
• Develops education and training plans and tools and conducts ongoing education and training in the use of clinical system and other related systems as required.
• Assists with analyzing system change requests and completion of configurations.
• Actively seeks to understand end user needs to ensure the applications are performing to expectations and supporting adoption, as well as championing application utilization.
• Identifies and quickly resolves or, if needed, escalates issues; provides resolutions, and communicates timely status updates.
• Assists in timely measurement and thoughtful analysis of the EHR, PMS and associated applications.
• Assists in evaluating, selecting, and implementing new technological tools for improved clinical applications use, development, training, quality improvement, testing, implementation, and documentation.
• Participates in monitoring application utilization with ability to analyze requirements, gaps, issues, risks, and workflow enhancements.
• Provides onsite support during pilot and/or production rollout and when performing version upgrades or other environmental changes.
• Participates in special projects as needed.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops. Shows responsibility for own professional practice and ongoing education.
• Maintains employee and customer confidence and protects operations by keeping protected information confidential.
• Exhibits positive leadership skills, actively striving to improve the patient and staff experience at Peak Vista Community Health Centers, as well as strong communication skills.
• Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.
• Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
• Embraces cultural diversity amongst ourselves and our community.
• Responsible for the human, financial, and material resources as well as data and information entrusted to the organization.
• Strives to deliver the best outcomes and highest quality service
• Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements.
• Enhances the effectiveness, efficiency and productivity of the department by contributing to, and participating in, departmental performance improvement goals.
• All other duties as assigned.

Supervision Exercised: None

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spanish bilingual preferred.

Education/Experience:

Education: High School Diploma or equivalent required. Higher education, such as bachelor’s degree in computer science, information systems, information technology or other technical field/business related preferred. Other software support experience highly desirable.

Experience: One or more years of experience in areas such as training, electronic health records, application analysis and support, clinical documentation, computerized order entry, results reporting, and other clinical technology preferred.

Computer Skills: To perform this job successfully, an individual should have basic computer knowledge, experience with use of computer applications, internet, database software, and keyboard skills.

Certificates and Licenses: None

Other Skills:

• Must possess strong skills in written and verbal communication, physician relations, and customer satisfaction.
• High degree of emotional intelligence.
• Experience in software application implementation.
• Decisiveness, flexibility, problem solving, and results-oriented with the ability and desire to achieve outcomes.
• Energetic, self-confident, and persuasive.
• Effective presenter and educator.
• Ability to work independently and under pressure to follow through on issues.
• Understanding, enthusiasm, and commitment to the outcomes of projects.
• Understanding of our patient populations and demonstrated sensitivity to and desire to work with underserved populations.
• Understanding of and compliance with laws and regulations governing area of responsibility.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level Three. See Exposure Control Plan for details.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. Prolonged periods of sitting at a desk and working on a computer. The employee is occasionally required to stand and walk.

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.

**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com