Peak Vista Community Health Centers is a non-profit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental and behavioral health through our 22 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 81,500 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Flagler, Divide, Limon and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay): $19.11 to $27.71/hourly, based on experience.

Summary of Benefits:

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program

https://www.peakvista.org/resources/benefits-summary

Summary:  The Lead Referral and Resource Coordinator’s primary role is to support the Central Referral Practice Manager in a variety of projects and operations to include training support/ workflow troubleshooting with health center referral and resource navigators, assisting with the development of training plans and materials, centralized referral loop closure, tracking of staff performance, and assist in the development of efficient workflows in order to optimize the organization’s standardized referral process. Serves as a centralized liaison/ conduit with the Health Center Care Team, patients and referring service entities within the PVCHC service area. Enhances the effectiveness; efficiency and productivity of the department by contributing to, and participating in, departmental performance improvement goals and communicating feedback from clinical staff regarding referral workflows and associated processes and policies.

Essential Duties and Responsibilities include the following. 

• Works in collaboration with Clinical Leadership Team and Referral Practice Manager to assist with the orientation, onboarding, training and familiarization of referral management workflows.
• Provides Centralized or Organizational referral navigation, processing, and timely follow-up to include clinical, social, and other referred services.
• Supports completion and/or closure of the referral and navigation process for all Peak Vista health centers in order to maintain continuity of care and compliance with all applicable regulatory requirements and internal policies and procedures.
• Collaborates with clinical staff, patients, support teams, and community providers to ensure smooth transition to the most suitable level of care.
• Knowledge of and ability to utilize all referral processes applicable to the payor source, including insurance pre-certifications and prior authorizations
• Develops and maintains good working relationships with all departments, the care team, medical staff, and leadership team.
• Develops and maintains positive community partnerships with health care referral sources and support agencies.
• Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.
• Embraces cultural diversity amongst ourselves and our community.
• Responsible for organizational compliance and stewardship to include human, financial, and material resources as well as data and information entrusted to us.
• Strives to deliver the best outcomes and highest quality service from a patient-centered and care team collaborative approach.
• Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements.
• Travels to various health center locations to provide on-site training and support as needed.
• Other duties as assigned.

Supervision Exercised:  None

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spanish bilingual preferred.

Education:
High school diploma or equivalent education.

Work Experience:
Minimum 2-year experience in a healthcare or social service setting is required.

Computer Skills: Basic – ability to access the intra/internet to manage timecard, review policies and procedures, and read company communications; use e-mail to communicate with co-workers, leadership, and other departments; enter and correct data, modify a workbook, format a worksheet, and use printing functions; create a simple presentation in PowerPoint, run it, and print it.

Certificates and Licenses: CPR Certification to be obtained within the first 90 days of employment or when established as a requirement, if applicable to patient-interaction and collaboration with health center operations.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level Two. See Exposure Control Plan for details.

The noise level in the work environment is usually quiet.

Physical Demands: The employee must occasionally lift and/or move up to 20 pounds. While performing the duties of this job, the employee is frequently required to stand and walk. The employee is occasionally required to sit.

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace and an Equal Opportunity Employer.

**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com