Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental, and behavioral health through our 22 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 81,500 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Flagler, Divide, Limon, and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC). This position is located in Colorado Springs, CO. It is not a remote opportunity. 

Compensation (Pay): $23.13 to $28.70 hourly/based on experience.

Summary of Benefits:

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program

https://www.peakvista.org/resources/benefits-summary

Job Summary: The Dental Applications Analyst I provides technical support services for software applications, with a focus on the Electronic Dental Record (EDR), Electronic Health Record (EHR), and Practice Management System (PMS). Responsibilities include customer service, workflow optimization and documentation, software training, testing and installation of applications and upgrades, data integrity checks, and ongoing system maintenance. This position collaborates closely with the technical support team, subject matter experts, data analysts, and end users to support regular system usage, special projects, and organizational initiatives.

Essential Duties and Responsibilities:

• Provides on-demand, friendly, and thorough customer service to application users and trainees.
• Collaborates with the Clinical Informatics team and Dental Leadership to advocate for health informatics, support, and training across multiple departments; serve as the interface between clinical, operations, and application support.
• Develops training plans and conducts education for dental staff on clinical systems and related applications.
• Assists with analyzing and completing system change requests and configurations.
• Engages with end users to ensure applications meet performance expectations and support adoption.
• Identify and resolve or escalate issues, provide resolutions, and communicate timely status updates.
• Design, test, and document system enhancements while assessing the business process impacts.
• Performs gap analysis between system functionality and organizational requirements.
• Collaborates with subject matter experts (SMEs) to develop and modify forms, reports, and processes.
• Serves as liaison between staff and software vendors for issue resolution.
• Provides onsite support during pilot programs, production rollouts, and version upgrades.
• Utilizes SQL and Power BI to support reporting on appointment data and population health metrics in coordination with the data analyst team.
• Reviews patient records for compliance against quality measures.
• Maintains and protects operations by keeping protected information confidential.  
• Participate in special projects as assigned.
• Exhibits positive leadership skills, actively striving to improve the patient and staff experience at Peak Vista Community Health Centers, as well as strong communication skills
• Promotes and demonstrates the mission, vision, and Core Values of Peak Vista
• Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
• Embraces cultural diversity amongst ourselves and our community.
• Responsible for the human, financial, and material resources as well as data and information entrusted to the organization.
• Strives to deliver the best outcomes and highest quality service.
• Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements.
• Enhances the effectiveness, efficiency and productivity of the department by contributing to, and participating in, departmental performance improvement goals.
• Performs all other duties as assigned.

 

Supervision Exercised: None

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Education: High School Diploma or equivalent required. Higher education, such as Bachelor’s Degree in computer science, information systems, information technology, data analytics, health informatics, business administration, or other technical field/business related preferred.

Experience:

• One or more years of experience in areas such as training, electronic health records, application analysis and support, clinical documentation, computerized order entry, results reporting, and other clinical technology preferred.
• Experience with Electronic Medical Record (EMR) or Electronic Dental Record (EDR) software preferred. Experience with SQL, Power BI, and other database querying or reporting tools preferred.

Knowledge, Skills, and Abilities:

• Computer knowledge, experience with use of computer applications, internet, database software, and keyboard skills.
• Strong written and verbal communication skills.
• High emotional intelligence with excellent interpersonal skills.
• Decisiveness, flexibility, problem solving, and results-oriented with the ability and desire to achieve outcomes.
• Demonstrated organizational skills with attention to detail, and the ability to manage multiple, changing priorities.
• Understanding of our patient populations and demonstrated sensitivity to and desire to work with underserved populations.
• Ability to work independently and in a team environment.
• Ability to travel between clinic locations with own vehicle as required.
• Understanding of and compliance with laws and regulations governing area of responsibility.

Certificates and Licenses:

• Applicants must be at least 21 years of age or older to be an eligible driver on behalf of Peak Vista.
• Valid Colorado driver’s license and proof of insurance.
• Must meet and maintain driver criteria as prescribed by Peak Vista’s insurance underwriter.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level Three. See Exposure Control Plan for details.

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.

**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com