| Title: | Patient Accounts Supervisor-Charge Posting and Patient Collections |
|---|---|
| ID: | 4581 |
| Department Location: | N/A |
| Category: | Administrative / Clerical / Skill Trades |
Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers. We provide primary care services (medical, dental and behavioral healthcare) through 21 outpatient health centers in El Paso,Teller, Adams, Arapahoe,Elbert, Lincoln, and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 800 employees and serves over 90,000 patients in the Pikes Peak and Eastern Plains region. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).
Job Summary (Essential Functions)
Summary: The primary role of the Patient Accounts Supervisor – Charges and Patient Collections is to facilitate the effective process of charge posting and patient balance review.
Essential Duties and Responsibilities include the following:
- Responsible for orientation & training of new reception staff in technical and computer duties using the training plan, maintain the training plan and update as needed in the computer, as well as train existing staff on any new processes – in partnership with EPM/EHR training staff
- Makes recommendations for process improvement in the area of non-dental charge and payment posting
- Responsible for many aspects of the accounts receivable, customer service and departmental supervision.
- Participates in patient collection activities
- Provides guidance to staff in understanding the charge process and patient collections.
- Processing data in the EPM according to appropriate guidelines to ensure that PVCHC accounts receivable is correct.
- Third party eligibility via electronic and telephonic formats.
- Posting payments and adjustments with appropriate codes.
- Adjusting member accounts based on updated information.
- Responsible for patient accounts department training, coordinating, scheduling needed coverage, CPT and ICD-10 research.
- Responsible for attendance tracking, training, process improvement and quality assurance in conjunction with the Manager to ensure compliance.
- Employee demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements. The employee enhances the effectiveness, efficiency and productivity of the department by contributing to, and participating in, departmental performance improve goals.
- Performs other duties as assigned.
Qualifications
| Education: High School Diploma or equivalent required. Work Experience: 2 years in healthcare environment and customer service required. Cognitive Skills (Language, Math, Reasoning Ability): Must have superior communication and customer service skills. Payment balancing experinece ICD-10 and CPT-4 coding desired. Ability to handle multiple tasks simultaneously in a timely manner, ability to communicate in person, by phone and in writing in a clear, concise and professional manner, ability to reason and prioritize responsibilities effectively and ability to resolve problems with minimal assistance. Computer Skills: Data entry skills required, expedient and accuratge use of 10 key and basic computer. Certificates & Licenses: N/A |
Physical Demands
Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 50 pounds.
