Current Openings >> Director of Clinical Operations
Director of Clinical Operations
Summary
Title:Director of Clinical Operations
ID:4805
Department Location:N/A
Category:Manager / Professional
Description

Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers.  We provide primary care services (medical, dental and behavioral healthcare) through 28 outpatient health centers in El Paso, Teller, Lincoln, Adams, Elbert, and Kit Carson counties.  We deliver care with our strong “Hospitality” culture.  Our organization has over 800 employees and serves 82,000 patients in the Pikes Peak & East Central Plains region.  Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Job Summary (Essential Functions

 
Manages, oversees, and empowers the Clinical Team/Nurse Managers of respective centers. This will include managing employee timecards, PTO requests, evaluations, training and training plans, budgeting and reviewing staffing issues. Is able to step in as needed in time of absence of the Clinic management staff. Responsible for clinics assigned grants/programs, to assure compliance with their requirements and budgets. Will evaluate and monitor patient access in every center by providing oversight of clinic operations as it relates to providers and productivity, schedule and template construction and maintenance, adequate staffing and patient concerns and experience, in close collaboration with the site specific providers, director, and VP. Works with Chief of Medical and Dental and Vice Presidents of medical and dental with vetting on proposals. Acts as each team’s second level of customer service representative to handle patient complaints/grievances, both internally with compliance as well as with external referral sources as needed. Is a representative for PVCHC as needed in meetings with outside agencies. Participates in senior leadership discussion and is able to lead meetings and projects as assigned. Performs other duties as assigned


Qualifications
Education: Bachelor’s Degree preferred (work experience substituted 3 years’ experience for every one year of college requirement).

Work Experience: Minimum of 3-5 years in management of diverse multifunctional teams preferred. Previous work experience in the health care arena, such as practice management, desired.

Cognitive Skills (Language, Math, Reasoning Ability):Excellent language, reasoning, and critical thinking abilities required. Calm under pressure, excellent conflict management skills required. Highly objective, seeks to obtain and understand all pertinent facts prior to reaching conclusions and able to multi-task.

Computer Skills: Must be computer literate and have keyboarding skills. Basic skills in tables, spreadsheets and word programs required.

Key Emotional Intelligence Competencies: Under Self-Awareness: accurate self-assessment and self-confidence; Under Social Awareness: empathy and service orientation; Under Self-Management: high integrity, self-control, achievement orientation, and initiative; and Under Social Skills: developing others, ability to influence others, teamwork and collaboration, and conflict management.

Other Skills: Ability to multi-task and to manage several projects at one time and ability to work with a diverse patient population required. Customer service skills, Bi-lingual (Spanish) a plus.

Certificates & Licenses: Colorado Driver's License and insurance as required by state law.


Physical Demands

Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 20 pounds.

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.

This opening is closed and is no longer accepting applications
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