Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers. We provide primary care services (medical, dental and behavioral healthcare) through 27 outpatient health centers in El Paso, Teller, Lincoln, Adams, Elbert, Arapahoe and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 850 employees and serves over 90,000 patients in the Pikes Peak & East Central Plains region. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

JobSummary
The Instructional Designer reports to the Director of Clinical Training. The Instructional Designer is responsible for supporting the Clinical Operations Training Team with regards to a variety of ongoing training projects and operations. These operations and projects include: developing and creating content, working with various departments to identify training needs and applying instructional design theories, practices and methods. The Instructional Designer also works in conjunction with departments within Peak Vista Community Health Centers to ensure all staff are optimally trained on the electronic health record and/or patient management computer systems to include ongoing training, audits and verifying quality assurance standards are being met. In addition, the Instructional Designer is responsible for supporting the on-boarding and training members of the Clinical Training Department.

Essential Duties and Responsibilities include the following:

• Working with subject matter experts and identifying target audience’s training needs.
• Applying tested instructional design theories, practice and methods.
• Creating engaging learning activities and compelling course content.
• Stating and identifying instructional end goals and creating content that matches them.
• Conducting instructional research and analysis on learners and contexts.
• Providing exercises and activities that enhance the learning process.
• Creating supporting material/media (audio, video, simulations, role plays, games etc.).
• Ensuring training plans and training materials are developed appropriately.
• Implementing and maintaining standardization of process, via training and trainings documentation.
• Providing as needed support to orientation, training and continuing computer education of staff.
• Assisting with training project coordination as needed.
• Developing assessments and evaluations for trainings and reviewing data quarterly to improve training.
• Edits video clips, create GIFs and exports various types of media.
• Daily use of several instructional design software programs such as: GoAnimate, Piktochart, Captivate, Adobe Suites, Audacity and Presenter Media.
• Daily use of the Electronic Medical Record, NextGen.
• Working with the Learning Management System, SCORM files, and HTML executables.
• Supporting the onboarding new staff to the Clinical Training Department.
• Providing continual training for staff in the Clinical Training Department.
• Other duties may be assigned.

Supervision Received: Clinical Operations Training Manager
Supervision Exercised: N/A

Qualifications:
Education: Associates Degree required (or equivalent experience on a year-for-year basis may be substituted). Bachelors Degree preferred.

Work Experience: 1-3 years of experience with instructional design, course development software, Learning Management Systems, and with instructional technology is required. 1-3 years of graphic design experience is required. 1-3 years of training experience required. Audio recording and mixing experience is preferred. Advanced experience with Adobe Suites is preferred. Experience training and supporting direct team members is preferred. Previous professional healthcare or social service experience including the use of an Electronic Medical Record is preferred.

Cognitive Skills: (Language, Math, and Reasoning Ability): Ability to read, analyze, and interpret general business documents, business agreements, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and implement a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: Due to the administrative, coordination and clerical functions associated with this job, a thorough understanding of word processing, spreadsheet manipulation and processing and exceptional customer service are required. An understanding of instructional design software is required.

Other Skills: Ability to flourish independently and in a team management system. Sensitivity to low income, ethnic and other minority communities. Excellent organizational, listening, de-escalation, tracking and documentation skills required

Certificates & Licenses: A valid Driver’s License in good standing.

Physical Demands: Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 20 pounds.

*Successful candidates will need to complete pre-employment screening; which includes, but is not limited to a Criminal Background check.