Title: | Resource Navigator |
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ID: | 5151 |
Department Location: | N/A |
Category: | Administrative / Clerical / Skill Trades |
Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers. We provide primary care services (medical, dental and behavioral healthcare) through 28 outpatient health centers in El Paso, Teller, Lincoln, Adams, Elbert, and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 800 employees and serves 82,000 patients in the Pikes Peak & East Central Plains region. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).
Job site: Homeless Health Center - 117 W. Rio Grande Colorado Springs, CO.
Job Summary (Essential Functions)
The Resource Navigator’s primary role is to assist identified patients with identifying barriers to effective care, assisting the patient in working with community resources to overcome these barriers and is key in obtaining medically appropriate services through referral processing inside and outside of the Peak Vista Community Health Centers.
Essential Duties and Responsibilities include the following.
- Provide one-on-one guidance and support through the healthcare continuum
- Utilize all referral processes applicable to the payor source, including pre-certifications and prior authorizations
- Collaborate with clinical staff, emergency diversion team, centralized care managers, health education and community providers to ensure smooth transition to the most suitable level of care
- Promote patient education and self-care management in order to reduce hospital readmission rates through interdisciplinary collaboration with the care coordination team to achieve measurable patient outcomes
- In addition to promoting and coordinating healthcare services, with cost effective solutions, the Resource Navigator contributes to the implementation of the member’s care plan
- Employee demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements. The employee enhances the effectiveness, efficiency and productivity of the department by contributing to, and participating in, departmental performance improve goals.
- Other duties may be assigned.
Qualifications
Education: Associates degree and/or Medical Assistant certification preferred
Work Experience: Minimum 2 year experience in a healthcare or social service setting is required.
Cognitive Skills (Language, Math, Reasoning Ability): High language, math, reasoning and critical thinking abilities and critical problem solving skills, excellent verbal and written skills required
Computer Skills: Basic computer knowledge required, keyboarding skills.
Other Skills: Ability to flourish independently and in a team management system. Sensitivity to low income, ethnic minority community. Excellent organizational, listening, tracking and documentation skills required. Excellent attendance required. Bilingual (Spanish) desired
Certificates & Licenses: Current Registered/Certified Medical Assistant certification preferred
Physical Demands
Long periods of standing, moving, and sitting, frequent bending and fine motor skills. Hearing within normal range for telephone use. Must be able to get from one clinic site to related locations. . Looking at computer screen continuously for long periods of time. Must be able to support/lift 50 pound
*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.