|Title:||Enrollment Services Specialist|
|Category:||Administrative / Clerical / Skill Trades|
Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers. We provide primary care services (medical, dental and behavioral healthcare) through 21 outpatient health centers in El Paso, Teller, Lincoln, Adams, Elbert and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 600 employees and serves over 10% of the residents in the Pikes Peak region. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).
Responsible for many aspects of patient needs and customer service. Job duties include: Determining eligibility for CICP applications, verifying private insurance, CHP+ and Medicaid on Webportal. Registering patients who currently have private insurance, Medicaid, and/or CHP+ and ensuring all paperwork/eligibility is reviewed with each patient. Data Entry into IDX and Health Track. Receiving telephone calls, transferring calls to appropriate departments and other patient service duties. Supports many internal departments by providing quality customer service. Performs other duties as assigned.
Supervision Received: Enrollment Services Supervisor
Supervision Exercised: None
Scheduled hours: 10am -7pm Monday-Friday
Education: High School Diploma or equivalent.
Work Experience: Customer Service
Cognitive Skills (Language, Math, Reasoning Ability): Verbal communication, basic math and the ability to defuse tense situations.
Computer Skills: Basic computer knowledge.
Other Skills: Bi-lingual preferred. Ability to work both as a team and also independently.
Certificates & Licenses: N/A
Able to lift at least 25 pounds. Long periods of standing and moving. Occasional periods of sitting. Hearing within normal range for telephone use. Looking at computer screen continuously for long periods of time.
*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is an Equal Opportunity Employer.