Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers. We provide primary care services (medical, dental and behavioral healthcare) through 27 outpatient health centers in El Paso, Teller, Lincoln, Adams, Arapahoe, Elbert, and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 850 employees and serves 92,000 patients in the Pikes Peak & East Central Plains region. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Summary:
Creates and maintains hardware and software inventories. Pulls equipment for Technician daily work orders. Performs stocking and organization of equipment and consumables for use by the department. Perform data entry tasks in creating accounts and completing support operations. Support end users over the phone by leveraging analytical and logical flow troubleshooting to identify and resolve or escalate their issues. Primary responsibilities require long periods of sitting and communication over the phone with users and team members.

The full job description for this position is comprised of the job summary, relationships, qualifications, work environment, job duties, core competencies and hospitality behaviors listed below.

Reasonable Accommodations
(Reasonable accommodations are adjustments within a work site that allow an otherwise qualified employee with a disability to perform the tasks required.) For more information, please see your supervisor or HR.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Employee demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements. The employee enhances the effectiveness; efficiency and productivity of the department by contributing to, and participating in, departmental performance improve goals.

Supervision Exercised:

Suggested Competencies:

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Associate in Computer Science or related field, or equivalent work experience.

Work Experience:
Minimum 1 year in computer technology, implementation and design.

Cognitive Skills: (Language, Math, Reasoning Ability):
Good written and oral communication skills.

Language Ability:

Math Ability:

Reasoning Ability:

Computer Skills:

Other Skills:
Technical writing and oral communications skills; good interpersonal and customer service skills with technical and non-technical customers; able to work in a team environment.

Certificates and Licenses:
MCP, MCSE, CCNA, CompTIA or any other IT industry standard certifications are desired but optional.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OSHA risk level/work environmental hazards:
This position has been categorized as OSHA Level Three. (See Exposure Control Plan for details).

The noise level in the work environment is usually quiet.

Physical Demands:
Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 50 pounds. Must have readily available transportation to go from one PVCHC site to another as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is frequently required to stand; walk and sit.

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.