|Title:||Benefit Support Specialist|
|Locations:||3205 N. Academy|
|Category:||Administrative / Clerical / Skill Trades|
Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers. We provide primary care services (medical, dental and behavioral healthcare) through 28 outpatient health centers in El Paso, Teller, Lincoln, Adams, Arapahoe, Elbert, and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 800 employees and serves 90,000 patients in the Pikes Peak & East Central Plains region. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).
Job Summary (Essential Functions)
Employees provide exceptional care, to internal and external customers, at every interaction.
Benefit Support staff will complete eligibility applications with patients, and guide patients through the insurance exchange process. Benefit Support staff will work with patients to understand how their benefits will be used at Peak Vista, to include out of pocket expectations and patient responsibility. Benefit Support staff will educate patients on the benefits of secondary coverage. They may also perform greeter functions, as necessary. Benefit Support staff will be responsible for many aspects of patient needs and customer service. Additional job duties include: Determining eligibility for CICP applications, verifying private insurance, CHP+ and Medicaid on Webportal. Registering patients who currently have private insurance, Medicaid, and/or CHP+ and ensure all paperwork/eligibility is reviewed with each patient. Data Entry into practice management systems. Answering calls regarding patient coverage status, payer contract and billing questions, transferring calls to appropriate departments and other patient service duties. Makes appointments for enrollment and clinics. Supports many internal departments by providing quality customer service. Performs other duties as assigned.
Contributes to a culture of kindness. Adheres to assigned schedules. Displays a willingness to learn.) effectively adapts to departmental and organizational changes. The Benefit Support Specialist position and job functions are a value-added service requiring commitment to Peak Vista's Core Values. Must also display strong detailed oriented skills with the proven ability to multitask.
Education: High School Diploma or equivalent.
Work Experience: Customer Service experience preferred.
Cognitive Skills (Language, Math, Reasoning Ability): Verbal communication, basic math and the ability to defuse tense situations required.
Computer Skills: Basic computer knowledge.
Other Skills: Bi-lingual preferred. Ability to work both as a team and also independently.
Certificates & Licenses: N/A
Able to lift at least 25 pounds. Long periods of standing and moving. Occasional periods of sitting. Hearing within normal range for telephone use. Looking at computer screen continuously for long periods of time.
*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.