Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers.  We provide primary care services (medical, dental and behavioral healthcare) through 25 outpatient health centers in El Paso, Teller, Lincoln, Adams, Elbert, and Kit Carson counties.  We deliver care with our strong “Hospitality” culture.  Our organization has over 600 employees and serves over 10% of the residents in the Pikes Peak region.  Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Job Summary (Essential Functions)
Technical Trainer Job Purpose: Manages the IT Training Program.  Prepares employees to accomplish job results by planning, conducting, and evaluating information technology skills.  Develops training curriculums and conducts one-on-one sessions or classroom sessions to close the gap between company needs and staff abilities to use software and hardware.

IT Training Manager Job Duties:

• Conducts computer training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.
• Determines system utilization requirements by researching and testing systems.
• Designs computer training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy.
• Maintains safe and healthy training environment by following organization standards and legal regulations.
• Conducts training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintains quality service by establishing and enforcing organization standards.
• Evaluates training by evaluating effectiveness of training to specific job applications.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as assigned
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• Qualifications
• Education: Associates Degree in business management, information technology and/or other related field required. Bachelor’s Degree preferred.
  Work Experience: 3-5 years training experience.  5-7 years of Information Technology experience at a service desk or help desk level.  Healthcare and/or not for profit experience a plus.
   
  Cognitive Skills (Language, Math, Reasoning Ability): Strong customer service skills, ability to negotiate, excellent written & verbal communication skills, strong reasoning and critical thinking abilities, decision-making capability required.
   
  Computer Skills: Technical documentation skills for end users. Presentation Skills, Written Communication, Training , Training Management, Technical Zeal, Self-Development, Technical Leadership, Presenting Technical Information, Self-Confidence, Dealing with Complexity, Microsoft Office Skills. Knowledge of HIPAA requirements preferred.
   
  Other Skills: Must be able to adapt and change based on external circumstances
   
  Certificates & Licenses: Any computer certifications a plus.
  
  Physical Demands
  OSHA Risk Level/Work Environmental Hazards: This position has been categorized as OSHA Level Three. (See PVCHC's Exposure Control Plan for details).
  Physical Demands: Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 50 pounds.
  
  *Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.