|Title:||Clinical Support Agent|
|Locations:||3205 N. Academy|
|Category:||Nursing / Allied Health / Clinical Support|
Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers. We provide primary care services (medical, dental and behavioral healthcare) through 28 outpatient health centers in El Paso, Teller, Lincoln, Adams,Arapahoe, Elbert, and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 800 employees and serves 90,000 patients in the Pikes Peak & East Central Plains region. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).
Job Summary (Essential Functions)
Clinical Support Agent is responsible for understanding and providing Peak Vista's high quality customer service to internal and external customers. The Clinical Support Agent must demonstrate knowledge of all the P&P involving patient information regulations (HIPAA) and of on-going clinic specific center regulations. The Clinical Support Agent is responsible for probing incoming calls to attempt to resolve all calls in a one call resolution model, screening patient concerns and attempting to resolve as many as possible before sending them to the clinical staff while insuring all patients demographics are updated and insurance sets are verified whenever appropriate in accordance with Peak Vista policies and procedures. The Clinical Support Agent is responsible for scheduling appropriate appointments for all Medical Clinics at Peak Vista as requested. The Clinical Support Agent will utilize all reference resources available to perform their tasks, including department Desk Top reference, Electronic Chart records program, IDK, Peak Vista website, Cisco phone, Department OMBs, and email.
Education: Graduate of a medical assistance program or Certified Nursing Training program. Certificates and Licenses: MA certificate; CNA Colorado License.
Other Skills: Minimum of two-years in clinical setting family practice preferred. Minimum of one-year experience in customer service/front desk reception preferred. Experience in appointment scheduling and proficient in general office equipmenbt preferred. (FAx machine, Telephone, copier, etc.) Bilingual preferred.
Cognitive Skills: Computer literate, keyboarding skills and knowledge of internet use required.
Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements and frequent fine motor skills. Looking at computer screen continuously for long periods of time and hearing within normal range. Must be able to lift 20 pounds.
*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.