Current Openings >> Customer Service Center Agent I
Customer Service Center Agent I
Summary
Title:Customer Service Center Agent I
ID:various
Department Location:N/A
Category:Administrative / Clerical / Skill Trades
Description

Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers. We provide primary care services (medical, dental and behavioral healthcare) through 26 outpatient health centers in El Paso, Teller, Elbert, Adams, Arapahoe, Lincoln and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 950 employees and serves over 92,000 patients in the Pikes Peak and East Central Plains region. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

This posting could fill Full Time and/or Part Time positions
Open Position Numbers                 5471    5170      5485  4173    4852
     

Job Summary (Essential Functions):

Under the supervision of the Customer Service Center Supervisor, an Agent 1 is responsible for providing excellent, compassionate and empathetic customer service to each unique individual calling Peak Vista through one-call resolution.

The Customer Service Agent 1 is responsible to:

  • Live by Peak Vista Core Values in order to reinforce Peak Vista’s mission
  • Exhibit empathy, compassion, patience, adaptability, and listening with understanding.
  • Build trust by understanding the unique needs of our patients and customers and resolving those needs effectively and efficiently.
  • Process all calls in an efficient, effective, compassionate and courteous manner.
  • Follow all instructions, procedures, protocols, and updates necessary for answering and handling calls for an exceptional patient experience.
  • Provide professional patient care by obtaining, verifying, and documenting necessary demographic, insurance, and other vital information.
  • Schedule and re-schedule patient appointments, communicate patient concerns and questions to care team in medical home, and put patients in contact with the correct department to help meet their needs.
  • Be proficient with all technology programs to include but not limited to: NextGen, Sharepoint, CISCO, Finesse, Microsoft Office.
  • Utilize resource materials for accuracy and efficiency.
  • Respond with the utmost courtesy and empathy to all unique patient requests.
  • Take complete messages with patient information and concerns and forward for appropriate follow up in an efficient manner.
  • Meet or exceed quality assurance and metric expectations.
  • Communicate effectively and collaboratively with upper management and teammates.
  • Be an effective team player.
  • Be accountable for individual work schedule and attendance.
  • Understand and abide by HIPPAA guidelines.
  • Other duties as assigned.

Supervision Received:
Customer Service Center Supervisor

Supervision Exercised: None

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Education: High School Graduate or GED equivalent

Work Experience:
Six months customer service experience in any environment, preferred.

Cognitive Skills (Language, Math, Reasoning Ability):

An individual must possess:

  • strong verbal skills
  • decision-making skills
  • a strong grasp on proper spelling and grammar for the English language
  • excellent customer service skills
  • empathy and compassion
  • patience
  • ability to listen with understanding
  • ability to adapt to change

Computer Skills:

To perform this job successfully, an individual must be computer literate, have keyboarding skills, and general knowledge of internet use.

Certificates and Licenses:
N/A

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OSHA risk level/work environmental hazards:
This position has been categorized as OSHA Level Three. See Exposure Control Plan for details.

The noise level in the work environment is usually quiet.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to sit for long periods of time with occasional standing and walking, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range.

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.

This opening is closed and is no longer accepting applications
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