Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers.  We provide primary care services (medical, dental and behavioral healthcare) through 20 outpatient health centers in El Paso,Teller, Lincoln, Adams, Elbert and Kit Carson counties.  We deliver care with our strong “Hospitality” culture.  Our organization has over 600 employees and serves over 10% of the residents in the Pikes Peak region.  Peak Vista is a Federally Qualified Health Center and is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Job Summary (Essential Functions)

This position is responsible for the supervision and development of the Enrollment Services Department and Reception staff. As such, it will develop, implement and comply with all relevant client-facing administrative policies, procedures and systems that support Peak Vista’s operations and strategic plan.  It is also responsible for ensuring compliance with federal, state and local requirements supporting Peak Vista’s role as a Federally Qualified Health Center, and as a key partner in the statewide healthcare safety net.  Other significant areas of focus will include working with the Director of Revenue Cycle to explore and launch commercial insurances, effectively transitioning reception into a centralized Reception department, and other projects and initiatives as they become necessary.  In addition, the role is responsible for fostering an environment of continuous improvement and efficiency.  The position is a working Director position and will be required to learn the functions of front line staff included in the departments.

Supervision Received: VP of Business Intelligence and Revenue
Supervision Exercised:  Enrollment Services Manager, Reception Manager


Responsibilities/Essential Functions:

•  Collaborate with Director of Revenue Cycle and Finance VPs to ensure Peak Vista has adequate internal processes to support transition to, and implementation of, commercial insurances.
• Recommend, develop and implement departmental goals as related to the corporate strategic plan.
• Strategically represent the roles and interests of reporting departments while participating in agency-wide planning.
• Provides direct oversight of Managers of Enrollment Services Department and Reception, including but not limited to: hiring, firing, personnel action and oversight of departmental progress.
• Foster cohesive "customer service' orientation among departments within the Client Services Directorate.
• Ensure all departments receive adequate and appropriate training to ensure transition to private payer market.
• Perform duties of "Super User" within Peak Vista's Electronic Practice Management system.
• Recommend budgets for program departments to the Vice President.
• Monitors budgets and assures departments are within budget limits.
• Participate in various teams as necessary
• Perform related and 'other duties' as assigned.

 Qualifications:

Experience Required/Preferred: 
 
·        3 years’ experience supervisory experience in healthcare or other heavily regulated industry required.
·        Experience in a customer service-focused environment is required
·        Proficiency with Microsoft Word, Excel, and PowerPoint is required
·        Four-year degree from an accredited college or university is preferred

Other Qualifications:
 

• Strong math, analytical and critical thinking skills
• Ability to express ideas clearly, effectively, and persuasively, both orally and in writing
• Demonstrated ability to build and maintain strong teams
• Strong conflict management skills
• Strong project management skills
• Demonstrated ability with innovative process development
• Experience working in a detail-oriented environment.
• Highly organized with an ability to effectively manage multiple functions/departments
• Ability to remain controlled and effective during fast-paced, stressful situations
• Ability to portray a positive example to employees
• Maintains a professional demeanor at all times
•  Represents Peak Vista in a professional, positive manner

Physical Demands

Physical Demands: Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 20 pounds.

 
*Successful candidates will need to complete pre-employment screening; which includes, but is not limited to a Criminal Background check.