Current Openings >> Customer Service Center Agent I
Customer Service Center Agent I
Summary
Title: Customer Service Center Agent I
ID:4521
Department Location:3205/3207 N. Academy, Colorado Springs, CO 80917
Category:Administrative / Clerical / Skill Trades
Description

Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services to include medical, dental and behavioral health throughout 26 outpatient health centers within El Paso, Teller, Lincoln, Adams, Elbert and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 950 employees and serves more than 94,000 patients annually in the Pikes Peak and East Central regions of Colorado. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).


Job Duties (Essential Functions)


Job Summary
Customer Service Center (CSC) Agent I is responsible for understanding and providing Peak Vista's high quality customer service to internal and external customers. CSC Agent I must demonstrate knowledge of all P&P involving patient information regulations (HIPAA) and of on-going clinic specific center regulations. CSC Agent I is responsible for scheduling appropriate appointments for all Peak Vista's Centers and provide proper translations for all of the organization when requested. CSC Agent I is responsible for probing incoming calls to attempt to resolve all calls in a one call resolution model while insuring all patient demographics are updated and insurance sets are verified whenever appropriate in accordance with Peak Vista policies and procedures. CSC Agent I utilizes all reference resources available to perform their employment tasks, including departmental Desk Top reference, Electronic Chart Records program, IDK, Peak Vista website, CSC SharePoint site, Cisco phone, Departmental OMBs, email and departmental white boards. Performs other duties as assigned.

Supervision Received: Customer Service Center Supervisor
Supervision Exercised: N/A

 
Qualifications 
Education: High School Graduate, GED or equivalent in work experience

Work Experience: 6 months-1 year in a call center atmosphere and/or receptionist position. (Medical receptionist preferred) Interpretive service (Spanish/English) experiences a plus.

Cognitive Skills (Language, Math, Reasoning Ability): Contact Center Agents must possess strong verbal skills; decision-making skills, proper spelling and grammar usage, excellent customer service skills, and bilingual are (Spanish/English) required.

Computer Skills: Computer Literate, keyboarding skills, and knowledge of Internet use

Other Skills: Minimum one-year experience in customer service. Experience in appointment scheduling and proficient in general office equipment. (Fax machine, Telephone, Copier, etc.)

Certificates & Licenses: N/A


Physical Demands

Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 20 pounds.

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.
**PVCHC
participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

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