Current Openings >> Resource Navigator
Resource Navigator
Summary
Title:Resource Navigator
ID:5063
Department Location:N/A
Category:Administrative / Clerical / Skill Trades
Description

Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers.  We provide primary care services (medical, dental and behavioral healthcare) through 28 outpatient health centers in El Paso, Teller, Lincoln, Adams, Elbert and Kit Carson counties.  We deliver care with our strong “Hospitality” culture.  Our organization has over 800 employees and serves over 82,000 patients in the Pikes Peak and East Central Plains region.  Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Job-Specific Details

Language: Bilingual in Spanish and English preferred
:Location: 2828 International Circle, Colorado Springs



Job Summary (Essential Functions)

The Resource Navigator’s primary role is to assist identified patients with identifying barriers to effective care, assisting the patient in identifying and working with community resources and is key in obtaining medically appropriate services through referral processing inside and outside of the Peak Vista Community Health Centers.  The Resource Navigator provides one-on-one guidance and support through the healthcare continuum.   Resource Navigator will utilize all referral processes applicable to the payor source, including pre-certifications and prior authorizations.  Resource Navigators collaborate with clinical staff, emergency diversion team, centralized care managers, health education and community providers to ensure smooth transition to the most suitable level of care.  Resource Navigators promote patient education and self-care management in order to reduce hospital readmission rates; through interdisciplinary collaboration with the care coordination team to achieve measurable patient outcomes.  In addition to promoting and coordinating healthcare services, with cost effective solutions, the Resource Navigator contributes to the implementation of the member’s care plan. 


Supervision: Clinical Team Managers
Supervision Exercised: N/A

Qualifications

Education: High School Diploma or GED required.  Graduate of a medical assisting healthcare program or social service degree is preferred.

Work Experience: Minimum 1 year experience in a healthcare or social service setting is required if a medical assistant. Experience in direct communication with patients in a high volume fast paced environment preferred.  If a non-medical assistant minimum of 2 years in healthcare or social services required.

Cognitive Skills (Language, Math, Reasoning Ability): High reasoning, excellent verbal and written skills critical thinking and critical problem solving skills required.


Computer Skills: Basic computer and keyboarding skills required.

Other Skills: Ability to flourish independently and in a team management system. Sensitivity to low income, ethnic minority community. Excellent organizational, listening, tracking and documentation skills required. Excellent attendance required. Bilingual (Spanish) desired

Certificates & Licenses: Valid Colorado driver’s license and a dependable and reliable vehicle.  A medical assistant must be graduated from a Medical Assistant Program and registered/certified required. EMT certification acceptable.


Physical Demands

Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 20 pounds.  

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is an Equal Opportunity Employer.

This opening is closed and is no longer accepting applications
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