Quality Assurance Specialist
Summary
| Title: | Quality Assurance Specialist |
|---|---|
| ID: | 4823 |
| Department Location: | N/A |
| Category: | Administrative / Clerical / Skill Trades |
Description
Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers. We provide primary care services (medical, dental and behavioral healthcare) through 28 outpatient health centers in El Paso, Teller, Lincoln, Elbert and Adams counties. We deliver care with our strong “Hospitality” culture. Our organization has over 800 employees and serves over 82,000 patients in the Pikes Peak and East Central Plains region. Peak Vista is a Federally Qualified Health Center and is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).
Job Summary (Essential Functions)
Responsible for many aspects of patient needs and customer service. Job duties include: Determining eligibility for CICP, verifying private insurance, CHP+ and Medicaid on Web Portal. Registering patients who currently have private insurance, Medicaid, and/or CHP+. Data Entry into EPM and Health Track. Auditing and reporting, to include all types of applications and processes. Receiving telephone calls, transferring calls to appropriate departments and other patient service duties. Supports many internal departments by providing quality customer service. Performs other duties as assigned.
All staff may be required to travel to other locations for business needs.
Supervision Received: Enrollment Services Trainer
Supervision Exercised: None
Qualifications
Education: High School Diploma or equivalent required.
Work Experience: Customer Service experience preferred.
Cognitive Skills (Language, Math, Reasoning Ability): Verbal communication, basic math and the ability to defuse tense situations required.
Computer Skills: Basic computer knowledge required.
Other Skills: Bilingual preferred. Ability to work both as a team and also independently.
Certificates & Licenses: N/A
Physical Demands
Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 20 pounds.
*Successful candidates will need to complete pre-employment screening; which includes, but is not limited to a Criminal Background check.
Job Summary (Essential Functions)
Responsible for many aspects of patient needs and customer service. Job duties include: Determining eligibility for CICP, verifying private insurance, CHP+ and Medicaid on Web Portal. Registering patients who currently have private insurance, Medicaid, and/or CHP+. Data Entry into EPM and Health Track. Auditing and reporting, to include all types of applications and processes. Receiving telephone calls, transferring calls to appropriate departments and other patient service duties. Supports many internal departments by providing quality customer service. Performs other duties as assigned.
All staff may be required to travel to other locations for business needs.
Supervision Received: Enrollment Services Trainer
Supervision Exercised: None
Qualifications
Education: High School Diploma or equivalent required.
Work Experience: Customer Service experience preferred.
Cognitive Skills (Language, Math, Reasoning Ability): Verbal communication, basic math and the ability to defuse tense situations required.
Computer Skills: Basic computer knowledge required.
Other Skills: Bilingual preferred. Ability to work both as a team and also independently.
Certificates & Licenses: N/A
Physical Demands
Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 20 pounds.
*Successful candidates will need to complete pre-employment screening; which includes, but is not limited to a Criminal Background check.
This opening is closed and is no longer accepting applications
