Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers.  We provide primary care services (medical, dental and behavioral healthcare) through 28 outpatient health centers in El Paso, Teller, Lincoln, Adams, Elbert, and Kit Carson counties.  We deliver care with our strong “Hospitality” culture.  Our organization has over 800 employees and serves 82,000 patients in the Pikes Peak & East Central Plains region.  Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Job Summary: The primary role of the Patient Panel Specialist is to oversee processes associated with transferring Primary Care Providers (PCP) within Peak Vista. This is to include: Supporting the Enrollment Services Department, Customer Service Center and Clinical Operations in implementing processes that efficiently and effectively re-empanel new patients with Peak Vista providers; serving as the primary point of contact for the patient transfer process; managing all relevant patient transfer reports and databases.
 
Essential Duties and Responsibilities include the following. 

• Will use standardized script for patient transfer expectations

• Receives and process transfer request in a timely manner.
• Tracks transfer requests for accuracy, timeliness and patient experience.
• Supports clinical and administrative regarding troubleshooting and correcting any issues with the patient transfer process.
• Provides feedback regarding the patient transfer process to Peak Vista Leadership.
• Provides data and reports for leadership for decision making purposes.
• Works patient transfer OMB daily
• Scan patient transfer forms into EHR
• Supports questions from patients and staff regarding processing issues
• Updates patient transfer tracker daily
• Communicates appropriately with Clinical Leadership regarding transfer requests and patient needs.
• Participates in the provider panel management team.
• Other duties as assigned. 

Qualifications

Education:

Applicant must have a GED or equivalent certification. Experience in health care arena highly preferred.

Work Experience:

Administrative or clerical experience in a healthcare or social service setting is strongly preferred.

Language Ability:

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and implement a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Due to the administrative and clerical functions associated with this job, a thorough understanding of word processing, spreadsheet manipulation and processing and exceptional customer service are all essential functions of this role.

Other Skills: Ability to flourish independently and in a team management system. Excellent organizational, listening, de-escalation, tracking and documentation skills required. Excellent attendance required. Bilingual (Spanish) desired.

Physical Demands

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is frequently required to stand; walk and sit.



*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.