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Current Openings >> Director of Clinical Support Services
Director of Clinical Support Services
Summary
Title:Director of Clinical Support Services
ID:4659
Department:Administration
All:340 Printers Parkway
Description



Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers.  We provide primary care services (medical, dental and behavioral healthcare) through 20 outpatient health centers in El Paso and Teller counties.  We deliver care with our strong “Hospitality” culture.  Our organization has over 600 employees and serves over 10% of the residents in the Pikes Peak region.  Peak Vista is a Federally Qualified Health Center and is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Job Summary (Essential Functions)

Provides management and oversight of the Clinical Team Managers and Clinical Nurse Managers. Management of employee timecards, PTO requests, evaluations, training and training plans, budgeting and staffing issues. Assures continual improvement of assigned programs. Will evaluate and monitor continual improvement in patient access by reviewing and providing oversight of clinic operations as it relates to but not limited to providers & productivity, schedule and template construction and maintenance, adequate staffing and patient concerns and experience, in close collaboration with the site specific provider, director, and AVP’s. Works with VP and Assistant VP's of medical and dental with vetting on proposals. Acts as each team’s second level of customer service representative to handle patient complaints/grievances, both internally with Compliance as well as with external referral sources as needed. Represents PVCHC as needed in meetings with outside agencies. Performs other duties as assigned

Supervision Received: AVP of Clinical Operations

Supervision Exercised: Clinical Team Managers, Registered Nurses, and clinical Supervisors of respective clinics.


Qualifications

Education: Bachelor’s Degree preferred (work experience substituted 3 years experience for every one year of college requirement).

Work Experience: Minimum of 3-5 years in management of diverse multifunctional teams preferred. Previous work experience in the health care arena, such as practice management, desired.

Cognitive Skills (Language, Math, Reasoning Ability): Excellent language, reasoning, and critical thinking abilities required. Calm under pressure, excellent conflict management skills required. Highly objective, seeks to obtain and understand all pertinent facts prior to reaching conclusions and able to multi-task.

Computer Skills: Must be computer literate and have keyboarding skills. Basic skills in tables, spreadsheets and word programs required.

Key Emotional Intelligence Competencies: Under Self-Awareness: accurate self-assessment and self-confidence; Under Social Awareness: empathy and service orientation; Under Self-Management: high integrity, self-control, achievement orientation, and initiative; and Under Social Skills: developing others, ability to influence others, teamwork and collaboration, and conflict management.

Other Skills: Ability to multi-task and to manage several projects at one time and ability to work with a diverse patient population required. Customer service skills, Bi-lingual (Spanish) a plus.

Certificates & Licenses: Colorado Driver's License and insurance as required by state law.
Education: Bachelor’s of Science in Nursing required.

Work Experience: Minimum of 3-5 years in management of diverse multifunctional teams preferred. Previous work experience in the health care arena, such as practice management, desired.

Cognitive Skills (Language, Math, Reasoning Ability): Excellent language, reasoning, and critical thinking abilities required. Calm under pressure, excellent conflict management skills required. Highly objective, seeks to obtain and understand all pertinent facts prior to reaching conclusions and able to multi-task.

Computer Skills: Must be computer literate and have keyboarding skills. Basic skills in tables, spreadsheets and word programs required.

Other Skills: Ability to multi-task and to manage several projects at one time and ability to work with a diverse patient population required. Customer service skills, Bi-lingual (Spanish) a plus.

Certificates & Licenses: Current RN license and BLS. Colorado Driver's License and insurance as required by state law.
 

Physical Demands

Physical Demands: Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 20 pounds.

 
*Successful candidates will need to complete pre-employment screening; which includes, but is not limited to a Criminal Background check.

 

This opening is closed and is no longer accepting applications


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