Taking Health Care to New Heights

Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers.  We provide primary care services (medical, dental and behavioral healthcare) through 20 outpatient health centers in El Paso, Teller, Elbert, Adams, Lincoln and Kit Carson counties.  We deliver care with our strong “Hospitality” culture.  Our organization has over 600 employees and serves over 10% of the residents in the Pikes Peak region.  Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Job Summary (Essential Functions)

Responsible for day-to-day management of care coordination department to include incoming referral management, disease management and case management. Has an understanding of case managers, patient navigators, and nursing staff job functions. Performs telephonic assessments on referred patients and recommends levels of treatment as well as case assignment. Organizes and maintains caseloads for assigned teams. Leads team in assuring completion of Quality and Performance Improvement goals as well as weekly team care coordination meetings. Coordinates communication with members of the health care team and educates the care team about treatment options, community resources and psychosocial concern to aid in the treatment of the patient; supports Care Management team on home visits as needed. Performs other duties as needed.

Supervision Received: Director of Care Coordination
Supervision Exercised: Care Managers, RN Care Managers, Resource Navigators

Qualifications

Education: Bachelor’s degree in Healthcare Management, Organizational Leadership and/or Public and Non-Profit Management preferred; or Master’s degree in Social Work, Nursing or other related field.
 
Work Experience: Minimum of 2-4 years in management of diverse multifunctional teams, or previous work in case management program or other social-work or home visitation oriented program, previous work experience in health care arena desired
 
Cognitive Skills (Language, Math, Reasoning Ability): High language, high reasoning, critical thinking abilities, strong decision making and delegation skills; Able to demonstrate strong leadership and organization skills.
 
Computer Skills: Working knowledge of Microsoft Word, Excel, PowerPoint, and Access software; Ability to perform research on the internet; Ability to use an electronic health record.
 
Other Skills: Ability to work, manage multiple projects, ability to manage several tasks at one time, ability to work with a diverse patient population
 
Certificates and Licenses: Certified Case Manager (CCM) preferred

Physical Demands

Able to support/lift at least 25 pounds. Long periods of standing, moving, occasional periods of sitting. Hearing within normal range for telephone use. Must be able to get from one clinic site to related locations. Must be able to drive to patient’s homes for visitation as needed.

*Successful candidates will need to complete pre-employment screening; which includes, but is not limited to a Criminal Background check.