Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers.  We provide primary care services (medical, dental and behavioral healthcare) through 28 outpatient health centers in El Paso, Teller, Lincoln, Adams, Elbert, and Kit Carson counties.  We deliver care with our strong “Hospitality” culture.  Our organization has over 800 employees and serves 82,000 patients in the Pikes Peak & East Central Plains region.  Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Job Summary (Essential Functions)

IT Accounts Supervisor Job Purpose: Supervises the preparation and management of accounts in various software programs.

IT Accounts Supervisor Job Duties:
• Supervises staff who create accounts for the IT Department.
• Performs duties of an account technician for various software programs.
• Experienced in the installation, configuration, operation, and trouble-shooting of PC hardware and peripherals.
• Use and troubleshoot Microsoft Windows operating systems.
• Use and troubleshoot Microsoft Office.
• Troubleshooting network technology to include hardware, cabling, protocols, and integration of systems into a Microsoft Windows network environment.
• Use work order and solutions software.
• Use and troubleshoot remote desktop tools.
• Aware of and enforces standards associated with HIPAA privacy and security rules.
• Able to technically write and orally communicate for end users.
• Good interpersonal and customer service skills with technical and non-technical customers.
• Able to work in a team environment.
• Able to move and lift items up to 50 pounds up to desktop height.
• Performs shifts as required to adequately maintain help desk coverage.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintains quality service by establishing and enforcing organization standards.
• Evaluates training by evaluating effectiveness of training to specific job applications.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Contributes to team effort by accomplishing related results as needed.
• Participates in team on-call rotating scheduling for after-hours support in the evenings, weekends,  and holidays as needed to support clinical operations.
Performs other duties as assigned

Qualifications

Education: Associates Degree in business management, information technology and/or other related field preferred.

Work Experience: 2-4 years IT experience in help desk environment.  1-3 years supervisory experience preferred.  Healthcare and/or not for profit experience a plus.

Cognitive Skills (Language, Math, Reasoning Ability): Strong customer service skills, ability to negotiate, excellent written & verbal communication skills, strong reasoning and critical thinking abilities, decision-making capability required. Self-Development, Self-Confidence, and Dealing with Complexity. Technical documentation skills for end users.

Computer Skills: Microsoft Office Skills.  

Other Skills: Knowledge of HIPAA requirements preferred. Must be able to adapt and change based on external circumstances.

Certificates & Licenses: Any computer certifications a plus.


Physical Demands

Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 50 pounds

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.